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asdxxxx
Scholar

Black Friday - £99 12 month deal - "something went wrong at our end"

Clicking on the  £99 12 month deal for cinema/entertainment, getting an error "something went wrong at our end". Sky are clearly happy losing all their customers!!!

 

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41 Replies
Kim10
Advocate

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

I've had the same message this morning!

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ClaymoreR
Newbie

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

My current annual deal ends 3rd Dec and looking for a new annual deal.

Is there one available ?l 

nickmorc
Expert 2

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

Same message too.

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asdxxxx
Scholar

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

I am on an active chat with nowtv, but they are REFUSING TO ASSIST saying this is for new customers only / those without passes.

 

Also refusing to remove any existing pass

 

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Nathanthomas50
Advocate

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

I had the same. There’s nothing in the terms & conditions to say this is for new customers only. All the terms say is “Offer not available to existing customers currently billed by a third party such as Vodafone or Apple” & as I’m not billed by a third party but directly by Now tv this doesn’t apply 

nickmorc
Expert 2

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

Tried cancelling my passes again, still no joy. Offers not showing. When cancelling No Offers either.

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Re: Black Friday - £99 12 month deal - "something went wrong at our end"

Don't know if this applies to any of you getting the error BUT this is the full wording of the T&C's for the 12 month offer

12 months Sky Cinema and Entertainment for £99: Offer ends 04/12/2019 at 23:59. Passes auto-renew at standard prices after 12 months unless cancelled (currently: Sky Cinema at £11.99pm and Entertainment at £8.99pm). Available for new customers and existing customers without a Sky Cinema Movies or Entertainment Pass. Existing customer offers can be found in offers area of My Account. Offer not available to existing customers currently billed by a third party such as Vodafone or Apple. Not available in conjunction with any other NOW TV offer.

 

If you have a current Movies or Entertainment Pass running on your account (ie. you still have access to movies or entertainment content) then unfortunately you can't avail of the offer 😞

asdxxxx
Scholar

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

Utterly useless offer.

 

Existing customers getting treated like trash again.

pwilko1970
Mentor

Re: Black Friday - £99 12 month deal - "something went wrong at our end"

I've had the £99 deal the past two years, so was hopefully to get it again, but cannot whilst i have any existing deal/pass.  Previously i was allowed to renew when in the last month of the existing deal/pass.

 

Have tried via chat to get the offer but not luck. So was pleased to get the deal email, but again it does not work.

 

This (so far) loyal customer is very frustrated!!