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Newbie

Being asked to start free trial even though I have a 2 month Entertainment pass

Recently (Mar-19) purchased NOW TV stick and two month Entertainment pass bundle, but can't watch any live TV. I keep being asked me to start a 7 day trial or purchase an Entertainment Pass even though I already have a two month pass????

 

Have check my account, says I've purchased a two month pass. Have logged in and out of my account several times and have tried the old IT trick of turning the TV Stick off & on..

 

HELP!!!

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