03-12-2019 19:10
Hi all, was lucky enough to be given 2 free 1 month entertainment passes from B&M, when I go to apply them to my account, a message says, the codes are not valid and I've missed out this time, however the codes say activate before 23.59 on the 31 December 2019. I am on a voucher at the moment but this ends on the 3rd of January 2020. Can anyone help?
01-01-2020 12:01
I’m in the same position. Tried to redeem yesterday and got the expiration message. Assume live chat is closed today? I can only get the bot.
01-01-2020 12:31
Your query needs to be directed to B&M Stores. It was their offer, sent to you from their company e-mail, so NOW TV are not obliged to resolve this. B&M clearly stated on their e-mail that the offer had to be taken up by 31st December 2019, so it is THEIR issue to deal with.
If you don't get a positive result through B&M Stores, sign-up to Resolver, a free service endorsed by moneysavingexpert.com. Attach a copy of your email offer from B&M Stores and state that this is clearly an issue for B&M to correct in your favour and stick to your guns.
Resolver is a great 'consumer rights' site and companies tend to pay a bit more attention once they are involved, should you not get anywhere with your initial communication with B&M.
It may be a typing/administration error by B&M... but that's not your fault, is it?