B&M Voucher ! "Voucher code must be redeemed by 31st December 2019"

[Anonymous User]

Why has this offer ended - it's not the 31st Dec yet !

T&Cs clearly states "Voucher code must be redeemed by 31st December 2019"

[starman73]

https://community.nowtv.com/t5/Offers-Vouchers/Free-Entertainment-Pass-expires-31st-Dec-2019/td-p/51...

website said 1st December, so it changed. Luckily I applied mine on 27 November.

Sorry - this offer has now ended and you missed out this time.

https://www.streamingvouchers.co.uk/bm-now-tv-1-month-entertainment-pass

Terms & Conditions: Voucher code must be redeemed by 1st December 2019. Offer available for UK residents aged 18 or over. Voucher Code is valid for 1 Month NOW TV Entertainment Pass, To redeem your Voucher Code you will need to set up or re-activate your NOW TV account. NOW TV accounts are subject to NOW TV’s account terms and conditions and privacy policy and you will be required to add your credit/debit card payment information to enable your NOW TV account. NOW TV content streams at 720p. At the end of the free period of 1 month, the Entertainment Pass auto-renews at £8.99 per month unless cancelled. Content, channels and pricing subject to change. Please see full NOW TV terms and conditions at nowtv.com for more detail.

Though my email said different...  

Hi,

Thank you for requesting a 1 month NOW TV Entertainment Pass, please find your Pass below.

NXWXXXXXXXXXXX

How to redeem your '1 month NOW TV Entertainment Pass':

1. Copy the code provided above

2. Go to nowtv.com/entscard

3. Follow the onscreen instructions and start watching

Thank you for being a valued B&M customer!

Having trouble? Please try NOW TV help or get in touch with our support team for any further queries (nowtv@streamingvouchers.co.uk).

NOW TV Terms & Conditions: Voucher code must be redeemed by 31st December 2019. Offer available for UK residents aged 18 or over. Voucher Code is valid for 1 Month NOW TV Entertainment Pass, To redeem your Voucher Code you will need to set up or re-activate your NOW TV account. NOW TV accounts are subject to NOW TV's account terms and conditions and privacy policy and you will be required to add your credit/debit card payment information to enable your NOW TV account. NOW TV content streams at 720p. At the end of the free period of 1 month, the Entertainment Pass auto-renews at £8.99 per month unless cancelled. Content, channels and pricing subject to change. Please see full NOW TV terms and conditions at nowtv.com for more detail.

[Anonymous User]

Livechat replaced the voucher code....

Prashant (14/12/2019, 20:40:48): Thanks for contacting NOW TV, you are talking to Prashant. How can I help?
null (14/12/2019, 20:41:30): Hi, voucher received from B&M is saying 'offer expired' yet voucher is valid unti 31st Dec 2019
Prashant (14/12/2019, 20:41:54): It's good to know that you are interested in NOW TV Passes, however I'll look into this matter and help you accordingly.
Prashant (14/12/2019, 20:41:58): Before we begin, may I take your full name and email address, please?
null (14/12/2019, 20:42:09): XXXXXXXXXXXXXXXXXXXXXXX
null (14/12/2019, 20:42:30): [email removed]
Prashant (14/12/2019, 20:42:37): Good Evening,
Prashant (14/12/2019, 20:42:41): Thank you for the details.
Prashant (14/12/2019, 20:42:59): Can you please help me with the voucher code you are trying to apply?
null (14/12/2019, 20:43:28): NOWyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
"Term & Conditions: Voucher code must be redeemed by 31st December 2019. Offer available for UK residents aged 18 or over. Voucher Code is valid for 1 Month NOW TV Entertainment Pass, To redeem your Voucher Code you will need to set up or re-activate your NOW TV account."
Prashant (14/12/2019, 20:43:46): Thank you for this information.
null (14/12/2019, 20:44:28): When trying to apply account says "Sorry - this offer has now ended and you missed out this time."
Prashant (14/12/2019, 20:45:01): I checked the given code and see that the code is Expired now. It was valid till 02/12/2019.
null (14/12/2019, 20:45:40): yet T&C of email that had teh voucher clearly stated ""Term & Conditions: Voucher code must be redeemed by 31st December 2019"
null (14/12/2019, 20:46:12): so it expired at the start of the month, and NOT the end of the month as stated in the T&Cs
Prashant (14/12/2019, 20:46:41): Yes , I understand your point, however please note that B&M is not an authorised dealer for NOW TV, hence I would suggest you to always purchase gift-cards or voucher codes from our authorised dealers like Currys / PC World, Game, Asda, Argos, WH Smith, Shell etc.
null (14/12/2019, 20:47:22): so nothing that Now TV can do ?
Prashant (14/12/2019, 20:48:38): May I know when did you purchase this code and do you have the proof of purchase?
null (14/12/2019, 20:49:34): received email with code in November, as part of a B&M/Now TV promotion
null (14/12/2019, 20:50:23): sent by [email removed]
Prashant (14/12/2019, 20:50:41): Ahh, alright.
Prashant (14/12/2019, 20:51:47): please allow me a minute to check if I can do something for you in this matter.
null (14/12/2019, 20:51:54): ok
null (14/12/2019, 20:52:16): That will be great
Prashant (14/12/2019, 20:55:01): Thank you for waiting.
Prashant (14/12/2019, 20:55:26): As an one time exception, I've managed to get this code replaced for you.
null (14/12/2019, 20:55:43): super
Prashant (14/12/2019, 20:56:16): Here is the voucher code for 1 Month free Entertainment Pass - NOWxxxxxxxxxxxxxx
Prashant (14/12/2019, 20:56:41): This code is valid till 22/09/2025 00:00 and can only be applied on this account only.
Prashant (14/12/2019, 20:56:54): Please follow the steps mentioned on this link to apply the voucher code on your account:
https://help.nowtv.com/article/how-to-apply-or-enter-voucher-code
null (14/12/2019, 20:57:48): thank you...

[starman73]

More evidence I didn’t use my 3 month voucher.