27-04-2018 9:43
I bought 2x one month sky sports passes from Argos yesterday. I unsuccessfully tried to activate one of them yesterday and today, so contacted the help chat box thing. they say argos need to activate the pass for me. argos say they can do no such thing and it's up to Now TV to activate the pass. What next? Here's a lightly edited transcript of the chat I had:
8:52 AM
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8:59 AM
9:00 AM
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27-04-2018 11:58 - edited 27-04-2018 12:06
You need to speak to someone else at Argos. They have given you wrong information.
ALL gift vouchers need to be activated (validated) by the retailer at the time of purchase. Otherwise they will not work. There have been a number of complaints about Argos failing to do this, especially if they are bought online.
This does not apply to the large card passes that are bundled with Now TV boxes. It only relates to the small Gift Vouchers which are sold separately. (An example of a Gift Voucher is illustrated below.)
Wlat
27-04-2018 14:21
@Anonymous User
Like @Anonymous User mentions, I would consider getting in touch with Argos again as it does sound like they have not properly 'activated' the voucher....... all vouchers are worthless until activated through a till-point or they would go flying off the shelves with the good old five-finger discount.
I once bought a voucher in an Argos store and took it to the till and the person said 'oh, I need to take this to other till to activate it properly' ????? Every chance I could have bought it and it wouldn't have worked because the storeworker didn't know the process. If you bought voucher in store maybe this has happened..... not sure about buying online, but online sellers will still have to activate the voucher and seems like this was not done.
I've tended to avoid buying my vouchers from Argos just in case I came across an activation issue..... as the visit I described above put doubt in my mind.
Hope you get your issue sorted soon.