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MarkGB
Advocate

Adding another stick

Hi

 

I’ve bought another stick for our second room, this stick comes with a promo offer. Will the offer be applied to the existing account?

 

We’re still on the first promo offer of our first stick.

 

thanks

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RoyB
Legend 5
Legend 5

Re: Adding another stick

@MarkGB @gavs82008 

 

Make sure you set up the second stick with the same account details as the first stick, and then the new Pass will indeed apply to both Sticks.

 

If the promo is for a different sort of Pass from the first Stick, it should become available on both Sticks immediately.

 

However, if it is for the same sort of Pass, and this has less than a month to run, the new Pass  will be set to carry on automatically from when the existing Pass expires.


But if it is for the same sort of Pass, and this has more than a month to run, the new Pass  will go and live in a holding area above your existing Pass(es) in your My Account details, and it is then up to you to activate it when you want it.

 

Which is any time in the last month of the existing Pass, if you want it to run on from it.

 

Or alternatively, you can leave it until you do want it. Which would imply Cancelling the existing Pass in that last month, lest you be charged for an ongoing renewal.

 

It’s not usually a good idea to cancel a multi-month promo Pass in any but the last month though. Some of them then just stop short at the next month end; and you don’t know if this applies to yours or not. (Though you can at least hastily switch it straight back on if this happens).


If my posting answered your question, please click ‘Accept Answer’
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2 Replies
gavs82008
Legend 5
Legend 5

Re: Adding another stick

@MarkGB 
Not sure how they vouchers/promos work from purchasing Now TV sticks, as a guess I would say they will kick in when your existing offer expires. 

Although for a peace of mind you can always confirm with live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

Select “chat with an advisor”

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Adding another stick

@MarkGB @gavs82008 

 

Make sure you set up the second stick with the same account details as the first stick, and then the new Pass will indeed apply to both Sticks.

 

If the promo is for a different sort of Pass from the first Stick, it should become available on both Sticks immediately.

 

However, if it is for the same sort of Pass, and this has less than a month to run, the new Pass  will be set to carry on automatically from when the existing Pass expires.


But if it is for the same sort of Pass, and this has more than a month to run, the new Pass  will go and live in a holding area above your existing Pass(es) in your My Account details, and it is then up to you to activate it when you want it.

 

Which is any time in the last month of the existing Pass, if you want it to run on from it.

 

Or alternatively, you can leave it until you do want it. Which would imply Cancelling the existing Pass in that last month, lest you be charged for an ongoing renewal.

 

It’s not usually a good idea to cancel a multi-month promo Pass in any but the last month though. Some of them then just stop short at the next month end; and you don’t know if this applies to yours or not. (Though you can at least hastily switch it straight back on if this happens).


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

View solution in original post