23-11-2019 21:04
So I’m keen to add the new Boost pass to my account. For a long period of time now I’ve had he Entertainment and Sports passes, on a monthly renewal basis.
However - nowhere in my account, or any of my apps, can I find anywhere to actually purchase it.
The button to buy at https://www.nowtv.com/boost takes me through to the buying passes section but while all of the other available passes are there, the Boost isn’t. I’ve tried cancelling my existing passes but all I’m getting still is just the list of passes to purchase. No Boost.
There’s nothing either in the iPhone app, neither on the iPad app, and via a web browser I’m just getting what I’ve said above. I use NOW TV on the most recent Roku Streaming Stick.
Anyone have any further ideas?
05-01-2020 18:43
08-01-2020 14:48
I have just spoken with Live Chat and as I am a Broadband customer it is still unavailable! Ridiculous considering I have all other passes and would love to spend an extra £3 per month (despite that it should be offered as standard!). Does anyone have an idea as to when broadband users can get add the boost?
28-02-2020 16:35
I'm having the opposite and want to cancel. I noticed its taken a payment for boost yet I had to Google to find out what the payment was even for as I've not signed up for it or had a email etc confirming the purchase
28-02-2020 16:38
Just been checking and apparently I purchased it when I bought the hayu pass. The boost 7 day free trial is on my email rexelity for hayu 😕
20-03-2020 21:17
thats odd because now tv says in small print that no Hayu shows are included in the boost
its 20 Mar and i still cannot add boost to my account either
06-06-2020 16:06
Has this problem been resolved for anyone? We have just had the service advertised to us but apparently we are not eligible because of our combo broadband package. What?!?!?!?!?!
06-06-2020 16:09 - edited 06-06-2020 16:10
@Anonymous User I still haven't been able to purchase a Boost pass. It has occasionally appeared in list of passes available to purchase, but when selected it says I'm ineligible
06-06-2020 17:06
I have the option to purchase the boost pass but the free trial offer that was in account and passes has disappeared 😞 I've never used boost or activated the free trial for it when it was available so not sure why the free trial option is no longer available to me
11-06-2020 18:52
I’m having the same problem. Just signed up for the 7 day free trial of the Cinema pass with the intention of adding the same for Boost pass. Had problems straight away - couldn’t sign back in to my account. Worked out it was a browser problem - switched from Firefox to Safari (on an iMac) which got me back into my account. But, now there was nowhere to buy the Boost pass. Tried MacBook & iPhone and also Opera & Google Chrome. Nothing. Still waiting for the Technical Team to get in touch. Been trying to get Help since the beginning - my 7 day trial expires tonight. Not impressed. New customer, no other products. Has anyone received/achieved a fix for this?
12-06-2020 7:26
@Anonymous User
If you have NowTV Broadband, are you a Combo customer?
Otherwise, the option to buy a Boost Pass should show up under My Account/Passes & vouchers when you are on the NowTV website (not in the Player) on any of your devices,