How good is that? Just in time for Ole Gunnar’s last game in charge.
£9.99 Sky Sports Month Pass offer: You must redeem your voucher by 23.59 on 30 September 2019 to qualify for this offer. Voucher code entitles recipient to a Sky Sports Month Pass for £9.99 (standard price currently £33.99). Available to new and existing NOW TV customers without a Sky Sports Pass only. Offer price only valid for one month. Once your offer period ends your Sky Sports Month Pass will automatically renew at £33.99 a month unless cancelled. Cancel anytime. Not available to NOW TV Combo customers. You can only have one Sky Sports Pass in your account at any one time. This offer is not available with any other offers. One offer per customer. See nowtv.com for list of compatible devices. Red button and interactive services are unavailable. All live scheduling may be subject to change.
Yup exact same error for me about a problem with my payment card.
I applied a one month pass on the 22nd Sept then cancelled it straight away. People on this hotukdeals thread are saying they have been able to stack this offer on top of a £16.99 offer that was going the other week.
My account is also saying my current Sky Sports pass is due to expire 6th April 2019!
Can't get anyone on the live chat right now but I just know I will get the run around saying something like it's not applicable for all customers or something.
Just spent ages talking to two agents online, neither could really help nor explain the error.
Just told me they would leave a note on my account saying I should get this offer and to contact them the day before my current pass expires.
To be honest I just expect when I go back to them I will get told the offer isn't on the system anymore and can't help.
I have just been through the same process. Spoke to two agents that to be honest were absolutely useless [computer says no!], lost at least an hour and a half. Not their fault I must add, they are not briefed or trainined in technical issues, I say sort yourself out NOW TV [SKY].
I was asked to pay £33.99 and I would get a refund in 3-5 days, yeah okay I'll stand the cost to solve YOUR problems.
Have given up now so I gues that offer has been missed, never mind..
@Anonymous Useryes I agree it says that in the t&c's. But when you see many customers being able to stack this offer on the previous one from the other week it's rather annoying when you can't. I didn't even take advantage of the last offer, paid full price the other week.
It just seems to be a common theme for NowTV in that the offers are all over the place with different people being able to take advantage while others can't. It's the very reason I stopped being a combo customer as you never got any of the offers others were getting as the t&c's always stated combo customers were excluded.
Can't, nor wouldn't, argue with that @Anonymous User Things seem so disjointed at times. Ironically, the system wouldn't let me take the half price offer as I still had an active pass BUT, once I finished that sub through having cancelled it, I was able to take up the £9.99 offer instead. Most companies like more of our money, not less 😂
the offers are all over the place
It is the nature of marketing. And on the whole, there always tends to be a good offer on Now TV lurking somewhere.
I find it odd that at the moment Now TV increase prices on Sports Day and Entertainment passes, they make umpteen offers. Probably to maintain subscriber figures reported as as result of the increases.
That written, a good time to have a £10 Sports Pass with the Rugby on ITV and UEFA on BT Sport. Best I remember previously was £13. Great offer which I hope gets repeated in December...
I CANCELLED my pass and didn't get an offer upon cancellation. I have an email to confirm the cancellation. Went into 'Passes & Vouchers' in My Account yesterday to find I've been put on a new offer starting immediately after this £9.99 offer ends. The new one is a further 2 months at £16.99 per month. It's a good price so I'm going to leave it on until the 27th when it kicks in to see if the service does in fact continue, and more importantly at what price.
I'm putting this up as a warning to anyone else who may have cancelled their pass and who may also have been 'forcibly' added to a new continuing offer without their knowledge.
Pleased to say I have been billed at £16.99 so they have stood by the offer price. In Ireland it was a 3 month deal so I'm presuming the 'full' deal last month should have read '1st month £9.99 followed by 2 at £16.99'. This offer takes me up until after Christmas 😀
Just been onto chat and got the refund and cancellation.
They claim my pass was reactivated on 4th October - it was not.
They asked if I have a payment PIN - I do and always have had - it even showed as active on screen as we chatted.
In short, they could not explain it.
Just FYI folks in case there are other victims.
After the refund I got an email from NowTV inviting me to email back if I had further questions about the issue.
I did reply and their reply was typically inept and useless as we've come to expect - pretty much denying responsibility and blaming my family members.
There's one possibility so I'm reaching out to the community experts -
I have a Smart Box.
In "My Account", there's a "Start Watching" button.
I had bought the pass and correctly cancelled the ongoing renewal. I have their cancellation email to prove that.
The pass was already active and I had watched with it, but does pressing the "Start Watching" button reactivate the ongoing pass ? Choosing a programme in the guide does not - I know that.
If so then it's something that NowTV need to fix.