11-10-2018 20:13
Hi
I used my 14 day free trial which has ended today and have went to purchase the 6 month offer thats running but its not working. I click on it, a page loads and I'm taken straight to a page saying "your ready to get watching" or something similar. No payment options asked, no explanation and clearly no purchase made. Can anyone help?
Thanks
Solved! Go to Solution.
11-10-2018 20:21
Hi @Anonymous User
Unfortunately it won't work.
The only way to get this 6 month entertainment and cinema offer at the discounted rate would be if you are a new customer and followed the link when signing up and adding your bank card details.
Because you created an account by other means and started a 14 day free trial you won't be now eligible for this new customer offer.
If you are looking for a deal, then perhaps chance your luck with live chat to see if you can haggle a deal with them or maybe try cancelling your trial passes to see if you are given a retention offer.
11-10-2018 20:21
Hi @Anonymous User
Unfortunately it won't work.
The only way to get this 6 month entertainment and cinema offer at the discounted rate would be if you are a new customer and followed the link when signing up and adding your bank card details.
Because you created an account by other means and started a 14 day free trial you won't be now eligible for this new customer offer.
If you are looking for a deal, then perhaps chance your luck with live chat to see if you can haggle a deal with them or maybe try cancelling your trial passes to see if you are given a retention offer.
11-10-2018 20:25
Thanks very much, I have to say that is terrible service for potential customers. No way would I give them £50+ upfront when a free trial is offered to test the waters first. I'll give the live chat a try when it becomes available as apparently their all busy just now.