02-01-2023 16:15
@yorksred have you signed into your account? Depending on the device you're using, scroll to the bottom of the home screen and click on the "account" tile. On the next screen it will show you if you're signed in or not.
03-01-2023 16:02
On what device?
There used to be a weird fix whereby if you started the service on your mobile phone, it would then become playable on your intended device, though I don’t know if this is still the case.
Worth a try if @Saint1976 ‘s advice doesn’t fix it, though.
03-01-2023 16:21