6 month mobile month sport membership

[CharlieYates200]

Hello! I saw on the NOWTV website that the sports day membership included a 6 month mobile months sport membership. So I downloaded the nowtv iOS app and chose the sport day membership thinking it would also include the 6 month mobile month membership. But after purchasing the subscription and seeing the email receipt. I saw that It cost me 1p more that the website and did *not* include the 6 month mobile month membership. Can someone help me by telling me how I could claim this?

[schnapps]

Hi @CharlieYates200 

The free 6 months mobile sports membership will take up to 10 days to be automatically added to the account you purchased the Day Sports Pass on.

[CharlieYates200]

But the subscription I purchased costed £12.99. On the website it said £12.98. And on my email receipt after purchasing the day subscription on the mobile app. It didn’t even say it included the 6 month mobile month subscription. It just said that i purchased the 24 hour pass. 

[schnapps]

Hi @CharlieYates200 

Maybe drop NOW an email if you are not convinced the 6 months mobile sports membership will not be automatically added to your account within 10 days (according to the T&C's from their website offers page).

And also ask for the 1p difference back.

Use the email address on this screen shot below.

[schnapps]

Hi @CharlieYates200 

Also i am assuming there is a typo with regards to the price you posted £12.99 / £12.98 ?

The price for me showing on their website under offers is £11.98.

[CharlieYates200]

Yes I meant £11.99. On the mobile app the price shown is £11.99.

[schnapps]

Hi @CharlieYates200 

Should you rather contact NOW live web chat than dropping them an email.

Then click on the green chat online button on this link page below to contact live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[tonymitch88]

I had exactly the same. The guy said on the chat line that i would have the 6 month mobile sports pass for free when i purchased a day pass. That was about a month ago. No sign of it. Feel conned.