Hello! I saw on the NOWTV website that the sports day membership included a 6 month mobile months sport membership. So I downloaded the nowtv iOS app and chose the sport day membership thinking it would also include the 6 month mobile month membership. But after purchasing the subscription and seeing the email receipt. I saw that It cost me 1p more that the website and did *not* include the 6 month mobile month membership. Can someone help me by telling me how I could claim this?
The free 6 months mobile sports membership will take up to 10 days to be automatically added to the account you purchased the Day Sports Pass on.
But the subscription I purchased costed £12.99. On the website it said £12.98. And on my email receipt after purchasing the day subscription on the mobile app. It didn’t even say it included the 6 month mobile month subscription. It just said that i purchased the 24 hour pass.
Maybe drop NOW an email if you are not convinced the 6 months mobile sports membership will not be automatically added to your account within 10 days (according to the T&C's from their website offers page).
And also ask for the 1p difference back.
Use the email address on this screen shot below.
Also i am assuming there is a typo with regards to the price you posted £12.99 / £12.98 ?
The price for me showing on their website under offers is £11.98.
Yes I meant £11.99. On the mobile app the price shown is £11.99.
Should you rather contact NOW live web chat than dropping them an email.
Then click on the green chat online button on this link page below to contact live chat.
I had exactly the same. The guy said on the chat line that i would have the 6 month mobile sports pass for free when i purchased a day pass. That was about a month ago. No sign of it. Feel conned.