While in the process of cancelling my entertainment pass I was offered 3 months free cinema. As free is always good I took up the offer. Initially my account showed free pass would run out on 4th March 2020 but now there is nothing there at all. I'm just a bit confused
There’s a bug in how this is being shown at the moment which makes Passes ‘disappear’ from Passes & vouchers.
So go through from that page to Bills & payments, and see if your upcoming month is billed at £0. If it is, your ‘disappeared’ Pass is still active.
And maybe there will be something there that will also tell you that you have three months free? Or maybe not.
Anyway, have a look there and tell us what you see.
Time to get on to Live Chat then, see what they say:-
Get in Touch (all the options, and the best place to start):-
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
I tried live chat to tell them that the offer was for FREE 3 months and not £4.80 as that is how much they will charge me, I cancelled the pass straightaway and no one believes me that I was offered 3 FREE MONTHS of Cinema Pass. The offer was correct for 20 seconds , payment due in January was £0.00 and then again when I checked payment due was £4.80 ?!? I tried multiple agents and no one believes that the offer exists???