3 month Sky Cinema Pass

[Anonymous User]

I do not have my cinema pass valid anymore and on website there is an offer for "3 month Sky Cinema Pass" which I would like to buy. However, when I click on it - all I can see is "start watching" button and that's it - "Great, you're all ready to go. Remember you can use up to four devices with your pass."

How I can buy it? I managed to buy entetraiment pass but with this one there is something wrong.

This is completely not transparent. When I want to buy a pass it proposes me a normal 9.99 pass for month instead of one for three months.

[Anonymous User]

I'm getting the same problem so hopefully someone can help 

[Anonymous User]

I believe it's for new costumers only 

[Anonymous User]

I had the same email yesterday. When I sign in it just offers me a 7 day free trial or a 1 month pass for £11.99??

[RoyB]

Hi @Anonymous User 

Can you copy the email here, so we can see it, but redacting any voucher code NowTV might have provided?

[Anonymous User]

Hi Roy,
This is the email I received, there is no voucher code attached to it.

A Night at the Opera, from your sofa.
Now with 50% off.

[image: Movies Pass - 3 months - save 50%]


Linda, to celebrate the release of the Box Office Hit Bohemian Rhapsody,
we’re giving you *50% off* our Sky Cinema Pass for *3 months*. So, for
just *£5.99
a month (was £11.99)* you’ll get to enjoy over 1000 incredible movies
including, Holmes and Watson and The Predator.

What are you waiting for?

[image: Grab your offer]


New to NOW TV.

Movies you don’t want to miss.

[image: Sky Cinema logo]

[image: Bohemian Rhapsody]

Streaming now


[image: Holmes and Watson]

Streaming now


[image: The Predator]

Streaming now

[image: Grab your offer]


[image: Facebook]



[image: Twitter]



[image: Instagram]



[image: YouTube]


Forgotten your password?


[image: Sign in]



[image: Need some help?]


Can’t see this email? See web version here

| Add NOW TV to your address book

.

Just so you know, you can’t reply to this email but if you need a hand,
head to NOW TV Help

.

For movies copyrights, please click here


*Sky Cinema Month Pass:* Auto renews at £11.99 a month. Or simply cancel
anytime. Live and some on demand movies aren’t available on YouView.

Download selected NOW TV shows and movies via Wi-Fi in UK and ROI (plus
while visiting the EU, see nowtv.com/roaming

for
more info). Android and iOS mobile and tablet devices only. Streaming only
on all other supported devices (downloads unavailable). 2 downloads per
movie or episode every 12 months. Downloads deleted from the device 48
hours after viewing starts or no later than 30 days after. The download
feature is only available on the latest version of the app which is
available to download for Apple devices with iOS 9.0 and above, and for
Android devices with OS 4.0 and above.

*Sky Cinema Month Pass £5.99 pm Offer for NOW TV Customers:* Offer for
named recipient of email only. You will be billed £18.00 during the term of
this 3 month Sky Cinema Pass offer. You can stop your pass renewing at any
time. After your offer expires, your Sky Cinema Month Pass will
automatically renew at £11.99 a month unless cancelled. You must get your
Sky Cinema Month Pass offer by clicking on any ‘Get your offer now’ button
in this email by 31 May 2019 and the voucher code field will auto-populate.
Each offer code may only be used once. One per person. There is no cash
alternative to the code or any element thereof and unless agreed otherwise
in writing, all codes and/or Sky Cinema Month Passes are non-refundable and
non-transferable. Not available in conjunction with any other NOW TV
offer/promotion.

*NOW TV:* 18+. UK only (save for when visiting the EU). Streamed via
broadband/3G/4G/Wi-Fi (charges may apply). Register up to 6 compatible
devices, and watch on 2 at the same time. If you only have a Sky Sports
Mobile Month Pass and no other NOW TV Passes, you can only watch on 1
smartphone at a time. Chromecast counts as two devices. You can swap one
registered device a month. Some shows aren’t available live and/or on some
devices — see show availability information here
.
Shows are available on catch up for at least 7 days from date first shown.
Roku, LT, XS or 3 and UK account required to watch on Roku. Ongoing prices
and channels are subject to change. Searching for the small print? Get
clued up on our full T&Cs here

.

Click here

to
unsubscribe from NOW TV emails. If you are a Sky customer and no longer
want to receive other marketing emails from Sky, head to Manage Account on
Sky.com .

NOW TV is a trading name of Sky UK Limited (registered number 02906991) of
Grant Way, Isleworth, Middlesex, TW7 5QD. Our UK VAT number is 440 6274 67.
Prices are inclusive of VAT (where applicable).
...

[Message clipped] View entire message

[RoyB]

@Anonymous User 

Thanks for that.

Heres the bit that matters:-

You must get your Sky Cinema Month Pass offer by clicking on any ‘Get your offer now’ button
in this email by 31 May 2019 and the voucher code field will auto-populate.

So you have to click-through on the email to get the offer. Try it, and see if that works.

[Anonymous User]

Thanks Roy, I've been trying that since yesterday but it doesn't work. I'm not sure about May 2019 as I only received the email yesterday but thanks for your help.

[RoyB]

@Anonymous User 

Yes, sloppy, isn’t it? I presumed it was a past offer badly resurrected for now, as Bohemian Rhapsody wasn’t available then.

If you have been doing the right thing, as it seems you have, the next step is to get onto Live Chat, who can hopefully put this deal through for you:

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>

And while you are on, ask about NowTV’s track record in successfully providing alcoholic refreshments in the place where they are brewed 🍻

[Anonymous User]

Thanks Roy, I'll give it a go.

[Anonymous User]

I have the same problem accessing the 3 month offer. I've tried contacting via the suggested methods but to no avail. Clearly they don't want my money. 🙂 Ho hum.

[Anonymous User]

Same problem here. When I click to use the offer the page will never load. Tried live chat and keeps losing connection and chucking me out of the chat. All I want to do is email someone! Useless!

[Anonymous User]

Thanks again Roy.

I don't if I was just lucky (having read other customers comments about live chat) but I managed to get someone straight away and he sent me the code to activate the offer.

I'm now off to watch a movie or 2 😀

[Anonymous User]

Hi, How do you do the Live Chat, I click on it and nothing happens, very frustrating??

Thanks

Jemma

[RoyB]

@Anonymous User 

Have you read right through my posting on page 1 of this thread, and tried what it says?

This paragraph there covers the normal reason for this issue:-

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>