14-09-2018 22:48 - edited 14-09-2018 22:51
I do not have my cinema pass valid anymore and on website there is an offer for "3 month Sky Cinema Pass" which I would like to buy. However, when I click on it - all I can see is "start watching" button and that's it - "Great, you're all ready to go. Remember you can use up to four devices with your pass."
How I can buy it? I managed to buy entetraiment pass but with this one there is something wrong.
This is completely not transparent. When I want to buy a pass it proposes me a normal 9.99 pass for month instead of one for three months.
23-09-2019 17:08
23-09-2019 19:39
Same problem here. When I click to use the offer the page will never load. Tried live chat and keeps losing connection and chucking me out of the chat. All I want to do is email someone! Useless!
24-09-2019 13:19
Thanks again Roy.
I don't if I was just lucky (having read other customers comments about live chat) but I managed to get someone straight away and he sent me the code to activate the offer.
I'm now off to watch a movie or 2 😀
25-09-2019 8:15
Hi, How do you do the Live Chat, I click on it and nothing happens, very frustrating??
Thanks
Jemma
26-09-2019 8:17
@Anonymous User
Have you read right through my posting on page 1 of this thread, and tried what it says?
This paragraph there covers the normal reason for this issue:-
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>