14-09-2018 22:48 - edited 14-09-2018 22:51
I do not have my cinema pass valid anymore and on website there is an offer for "3 month Sky Cinema Pass" which I would like to buy. However, when I click on it - all I can see is "start watching" button and that's it - "Great, you're all ready to go. Remember you can use up to four devices with your pass."
How I can buy it? I managed to buy entetraiment pass but with this one there is something wrong.
This is completely not transparent. When I want to buy a pass it proposes me a normal 9.99 pass for month instead of one for three months.
19-09-2018 13:50
I'm getting the same problem so hopefully someone can help
19-09-2018 14:49
I believe it's for new costumers only
22-09-2019 11:25 - edited 22-09-2019 11:26
I had the same email yesterday. When I sign in it just offers me a 7 day free trial or a 1 month pass for £11.99??
22-09-2019 16:08
Hi @Anonymous User
Can you copy the email here, so we can see it, but redacting any voucher code NowTV might have provided?
22-09-2019 16:44
22-09-2019 17:01
@Anonymous User
Thanks for that.
Heres the bit that matters:-
You must get your Sky Cinema Month Pass offer by clicking on any ‘Get your offer now’ button
in this email by 31 May 2019 and the voucher code field will auto-populate.
So you have to click-through on the email to get the offer. Try it, and see if that works.
22-09-2019 17:36
22-09-2019 17:47
@Anonymous User
Yes, sloppy, isn’t it? I presumed it was a past offer badly resurrected for now, as Bohemian Rhapsody wasn’t available then.
If you have been doing the right thing, as it seems you have, the next step is to get onto Live Chat, who can hopefully put this deal through for you:
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>
And while you are on, ask about NowTV’s track record in successfully providing alcoholic refreshments in the place where they are brewed 🍻
22-09-2019 18:03