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Anonymous User
Not applicable

£3.99 entertainment pass

I've got an entertainment pass offer for £3.99 for 3 months I pay for this through my bank but I can't watch it on the NOW TV box it's asking me to purchase another entertainment pass for £7.99 can anyone help me to resolve this please?

4 REPLIES 4
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

I've got an entertainment pass offer for £3.99 for 3 months I pay for this through my bank but I can't watch it on the NOW TV box it's asking me to purchase another entertainment pass for £7.99 can anyone help me to resolve this please?


You musn't be logged in to the correct account on your NOW TV Box @Anonymous User When your in the NOW TV App, go to 'My Account' section at the bottom of all the categories like Movies, Entertainment, Sports Etc and make sure it's logged in under the correct username. Thank you.  

Anonymous User
Not applicable
Yes im logged in correctly so not sure what to do now ?
Anonymous User
Not applicable

I am having the same problem with mine getting charged £3.99 but can't get on anything and I'm logged into the right account  

gavs82008
Legend 5
Legend 5

@Anonymous User 

It sounds like either the kids pass. If you cannot find any active passes that match this price, then it is possible that you have a duplicate account using the same payment details. 

 

Use this link to determine what accounts you have using the card.

https://help.nowtv.com/article/find-an-account

 

Then I would fill out this form based on the information you found. 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help