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notvformegrrr
First Poster

2 month entertainment only showing as 1 after cancelling auto billing

I had a 2 month entertainment pass, I added it and now its only showing as 1 after cancelling auto billing. How do you get in contact with a real person about a problem?

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RoyB Mentor 2
Mentor 2

Re: 2 month entertainment only showing as 1 after cancelling auto billing

@notvformegrrr @nowswaish 

 

There are certain offers where Cancelling causes you to lose any unused whole months.

 

There are other offers which still run to a multi-month completion, even if you cancel with whole months still to go.

 

NowTV do not make it obvious which is which.

 

@notvformegrrr you obviously have an offer of the first sort. However, if you go back to the Pass before the new shortened Cancel date, you will see the offer to resurrect it there.

 

Choose this, and the Pass will once again have its full duration.

 

Then, as @nowswaish says, wait until the last month has started, and then you can Cancel it to stop the auto-billing, and still have the full duration.

 

And you can do all this for yourself; no need to rouse Live Chat from their slumbers.


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nowswaish
Contributor 5

Re: 2 month entertainment only showing as 1 after cancelling auto billing

Did you cancel in the first month? You need to cancel in the last month of any pass to receive the full duration.

 

If you contact Now TV live chat they will no doubt sort it out for you.

RoyB Mentor 2
Mentor 2

Re: 2 month entertainment only showing as 1 after cancelling auto billing

@notvformegrrr @nowswaish 

 

There are certain offers where Cancelling causes you to lose any unused whole months.

 

There are other offers which still run to a multi-month completion, even if you cancel with whole months still to go.

 

NowTV do not make it obvious which is which.

 

@notvformegrrr you obviously have an offer of the first sort. However, if you go back to the Pass before the new shortened Cancel date, you will see the offer to resurrect it there.

 

Choose this, and the Pass will once again have its full duration.

 

Then, as @nowswaish says, wait until the last month has started, and then you can Cancel it to stop the auto-billing, and still have the full duration.

 

And you can do all this for yourself; no need to rouse Live Chat from their slumbers.


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂