16-12-2018 17:34
Hi any help much appreciated
Bought 2 NOWTV sticks pre loaded
One with 12 months Cinema n Entertainment
The other with 2 months Cinema
(Gift not associated with my account)
How do I know which stick is which as cant sign in as it will then use passes potentially against the wrong account.
Any help much appreciated thanks 🙂
16-12-2018 22:10
Hi @Anonymous User
Sounds like NowTV was electronically pre loading the vouchers on the sticks in their back office.
When you buy the nowtv stick with the bundled passes from Retailers such has Argos, Curry's etc the outer box packing clearly states what vouchers are included in the box.
With the packing is there any sales reference number, paperwork or stick serial number that came with the stick or was both sticks supplied in the same packing ?
If there is any reference number to separate the two sticks, then maybe see if checking on here by going to My Account > Orders & Appointments and Bills & Payments if there is some reference number to cross reference.
If not, then contact live chat from the link below for assistance and help on how to identify which stick is which.
https://help.nowtv.com/contact-us/managing-my-devices