@Anonymous User
What form are the passes in?
What device are you trying to redeem them on?
Have you got existing passes with more than a month to run?
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
