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Important Community Announcement

As of June 18, 2024 the NOW UK community forum will permanently close. We want to thank you for being a part of the NOW UK community and for your continued support. For any support queries, please visit the NOW help site, social channels, and assiste...

Simon-J by Community Manager
  • 8 replies
  • 5 thanks

Declined payment

Evening, I have had a payment declined by now TV, when I check my account originally it wasnt showing so I presumed it had been rectified or there was an issue, however it's now come back it is declined and I need to make payment. It saying I need to...

internet connection problems

I have three days without internet, perhaps it is due to the strong winds that have occurred these days, but I have called and they have not solved the problem.

David29 by Mentor
  • 1 replies
  • 1 thanks

Landline not working

Hi my activation date was yesterday broadband working fine Infact it’s pretty fast which I’m happy about but my landline is dead tried 2 phones nothing I ring the number off my mobile it rings on mobile but the house phone does not ring can’t get ont...


I understand it’s now no longer possible to delete devices and that this will happen when they are not being used and automatically replaced by a device that is.What if I have a device that needs manually deleting. A device that i logged onto whilst ...

Resolved! Black Box

Ive had my black box for about 5 years and can anyone tell me do i need to upgrade it to a smart box? Do these back boxes have an expiry date on them?I dont want it to stop working on me, as I’m housebound due to health issues. Tv is my lifeline some...

Samf by Advocate
  • 2 replies
  • 1 thanks

Force log out

My ex is using my account with out my consent.  I have changed my password using the security question and removed all devices yet still can access my account and I see it appear on my devices.  How can I force a log out on all devices please?

You tube

Is anyone having problems up loading you tube ? I have never had problems till yesterday & just keep telling me to reconnect.nothing wrong with any other app & my connection is good 

Anne7 by Mentor
  • 1 replies
  • 0 thanks

6 didgit code not working

I have set up my nowtv roku stick and now says enter 6 didgit code in to phone so did and it keeps saying sorry there's an error , can anyone help me please 

Kris by Advocate
  • 1 replies
  • 0 thanks

different card for payment

ive entered my card details to a new card but cant get it to go through to make my payment

julie38 by Advocate
  • 1 replies
  • 1 thanks

BBC Info channel

after retuning my sony tv  on freesat a BBC information channel has overridden all other channels and takes you to this channel everytime I select another channel,I then have to scroll through until I get the channel I want and then select it,has any...

PRF100 by Advocate
  • 2 replies
  • 3 thanks