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No phone socket?

I have no phone socket in my house.. when I set this broadband I was told an engineer would come out to fit a phone line however I waited all day an noone turned up?? 

I phoned them after waiting in all day and they told me the broadband should just work without an engineer coming out anyway and I've now moved in to find out that I do require a phone socket fitting? I cannot believe this

Legend 5
Legend 5

Hi @Samsss 

Get back on the phone to the NOW Broadband Team after 8am and explain to them what's happened.

Also double check there is no existing telephone wire coming into the house where the BT Master telephone socket hasn't been hidden away somewhere in a cupboard for example.

Without an incoming telephone line and BT telephone socket there is no way to setup and use the NOW Router and internet service.