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Anonymous User
Not applicable

No Internet connection

Lost internet connection some time after 11pm last night (23rd). Went through all the usual checks but still nothing. Hoped it would be resolved overnight but nope. 

With 3 of us working from home just now this is pretty disastrous!

Middle light on router is orange. No amount of re-starting it, unplugging etc makes any difference.

Any help would be great. 

Legend 5
Legend 5

@Anonymous User 

As a suggestion you could set the router back to factory settings, it might give it the kick that its needing. 

On the back of the Router there is a small reset button, if you push & hold in this button for about 10 seconds it should factory reset the Router back to it's default shipped settings when it left the NowTV warehouse.


You can always check this link to see the status of the broadband in your area.


Last resort, give the broadband team a call. Number on the below link.

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help