First Party Disconnect & No Caller ID

[Anonymous User]

I can't find a category for 'phone line' so here goes:

I've just switched from Virgin, previously I always got the callers number on my phone display, now 50% of the time it just says 'Incoming Caller'.

Also when the caller goes through to my answerphone & hangs up it does not disconnect - it plays the message then records  a high pitch screech as a message.

A bit of googling tells me this is due to the exchange not dropping the call, then assuming I have left my phone off the hook & sending a screech to alert me.

As said, everything worked fine on Virgin, and before that I was with TalkTalk and again everything worked, so I think it is the Now exchange equipment at fault.

I've tried to find a way of contacting them, but if it's not a TV or broadband fault there doesn't seem to be any options!

Any advice?

[redchiz1]

The broadband support team will also deal with phone related issues, give them a call on 0330 041 2518, they are open 8:00am to 8:00pm every day. 

[gavs82008]

@Anonymous User 

The number provided by @redchiz1  is also in this link, which directly says about phone line issues to call the number. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1