Yes; every time I ask in Curry’s if anyone can answer a technical question or fix a broken product, they all smile brightly and say “Nohow”.
At least, I think that’s what they are saying.....
Yeah the Shop Sales assistant (not going to mention any companies) does come into play now & again where they have given the wrong advice to customers.
Another contributory factor is that customers have wrongly assumed that if a previous nowtv device included an inbuilt Freeview TV tuner then they assumed any newer nowtv devices will also include similar features.
All i can say is doing your research is vitally important when buying any product before parting with your hard earned cash (even if the nowtv stick only costs around £15).
You know, I agree with most, if not all, of what you have posted but there is one little wrinkle and that is: "All I can say is doing your research is vitally important when buying any product before parting with your hard earned cash...".
OK, as a matter of personal policy, I always do my own research before buying any type of electrical device or equipment. But not everybody thinks that way, in fact I had a friend who actually said that he should be able to walk into any store, give a shop assistant an idea of what he is after and then have the shop assistant tell him what he should buy. When I heard this I reacted with shock and some anger. However, and the point is, a lot of people behave the same way, i.e. depend on a shop assistant to honestly "assist them".
The simple fact is there will always be a sizeable percentage of people that cannot or will not do any research for themselves and so will always defer to a "commission hungry" shop assistant for their buying advice. And then blame someone, or anyone, else if the advice turns out to be wrong.