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Anonymous User
Not applicable

Re: subtitles

Massive disappointment, my fiancee is hard of hearing, to find we can't get subtitles is a complete joke. I will be complaining to sky and others about this. This is discrimination against deaf and hard of hearing. Sort it out please and fast.

 

 

Mikeebateman
Advocate

Re: subtitles

Sky won't care.

 

None of the Sky "On Demand" service is subtitled. On Sky Atlantic they frequently advertise programs as subtitled, then "forget" to subtitle them. Can't see them showing a TV show / Movie without a soundtrack, but they don't understand that for deaf / Hard of Hearing people not providing subtitles is exactly what they are doing.

 

Subtitles and Audio description options should be at the forefront of any service in the modern age. To leave them out and fob people off with "We're working on it" isn't good enough. They should have been in place when the service is launched. 

 

All of the films on Now TV have been shown on Sky Movies, so they would have a subtitle track. 99% of films on DVD have a subtitle track, so we're not asking you to write the subtitles, just work out a way of showing them, but of course that will cost money so why bother eh?

Colt45UK
Mentor

Re: subtitles

WTF!

WHY AM I GETTING THIS ###### EMAIL!?!?!?

I'VE ASKED YOU TO REMOVE ME FROM MAILING LIST WHICH I ASKED YA ON 03-06-2013!!!

 

SO WHY AM I GETTING THIS TODAY?!?!

 

So yea, I use CAP LOCK cos you don't listen, so i thought maybe shouting might helps you to wake up! - either add SUBTITLES or remove me from mailing list!

 

We’d like to introduce you to the Entertainment Month Pass
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Simon-J
Community Manager
Community Manager

Re: subtitles

Hi Colt45UK,

 

Thanks for posting.

 

I'm sorry to see this this should not be the case I've sent you a private message regarding this, please respond so we can sort this for you.

 

Thanks

 

Simon

NOW TV Team

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Colt45UK
Mentor

Re: subtitles

Replied...

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Anonymous User
Not applicable

Re: subtitles

Looks like there are no subtitles!!! Still, what is the problem? Why is it taking so long to implement this, I too will not be continuing this service, love film and netflix also do not provide this. I sure hope you hurry up you will be the first streaming service provider to do this too. I am shocked that the law said 90% of films Tec must have subtitles and you only have 4% and that is only because BBC I player provide it etc. 

Lewzopowers
Mentor

Re: Hi Wahidndee In regards to your question, NOW TV curren...

Just started a trail, and I am sick to death of finding no subtitles. My partner who is deaf & I can't enjoy sky on demand or this service because sky is making no effort to be inclusive. 1 million people are deaf in the Uk and millions more rely on subtitles to enjoy movies and tv. Sky has a legal obligation to supply subtitles on it's satellite service, the law should step in and add on demand services to this law too. Sky could make the money back easily by leading the market and offering on demand service with good subtitles. 1% of the marketing would be 10,000 people, £89,990 a month easily achievable.
Aaron-S
NOW TV Team (Retired)

Re: Hi Wahidndee In regards to your question, NOW TV curren...

Hi Lewzopowers,

 

Thanks for getting in contact.

 

We completly understand your point of view and we are trying to make NOW TV better for all of our customers.

We appreciate your patience with us and hope we can make NOW TV the service you want in the future.

 

Regards,

 

Aaron

NOW TV Team

 

 

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Anonymous User
Not applicable

Re: Hi Wahidndee In regards to your question, NOW TV curren...

Hi just purchased a now TV package with 3 months of movies @ cost of £25. Only to find it was a complete waste of money and time due to the the lack of subtitles obviously this is my own fault for not spending time on Google researching this option. As most people would expect such a service to be included as such similar providers of this service can include subtitles why not sky. As such I will also not be renewing this subscription as sky have taken no notice of their ideas board surely such a service would not take 12 months plus to implement.
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Anonymous User
Not applicable

Re: Hi Wahidndee In regards to your question, NOW TV curren...

Hi greendavencaz96,

 

Thanks for getting in touch with us at NOW TV, sorry to hear you're unhappy with the service.

 

We're constantly working on ways to develop and improve our service for our customers, and always value ideas from our customers. Although this is something we are yet to introduce, please keep an eye on our Community for new and updates as this may be something we introduce in the near future.

 

We know how frustrating this may be and we apologise for the disappointment.

 

Happy New Year!

 

Sal

NOW TV Team

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