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kt31
Observer

stick

now tv stick not connecting to hdmi port. tried different devices still not working. a solid whit light on display. tried resetting

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2 Replies
schnapps
Legend 5
Legend 5

Re: stick

Hi @kt31 

 

Any message or error code displaying on your television ?

 

How far do you get on the setup of the Stick ?

 

If the screen is blank, try a different HDMI port on your television and if you are using a HDMI external switch box bypass it.

 

Are you using the supplied power adapter plug that came with the Stick or taking the power for the Stick directly off the USB port on your television ?

 

Have you got another television in your home to temporary try the Stick on ?

 

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MikeyFett
Scholar 3

Re: stick

Here is the Stick troubleshooting guide: https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

 

If you have tried everything there and it is not working, you may have a faulty Stick. 

 

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