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Anonymous User
Not applicable


Hello I had a movies one month free pass and have now been charged for two months which i have not used
Could you please refund me the two months
Many thanks
1 Reply
Legend 5
Legend 5

@Anonymous User


Welcome to the forum.


Passes automatically renew each month if they aren't cancelled, so if you haven't already, make sure you have now cancelled your movies pass by going to your My Account > My Passes page and clicking the Cancel button next to your pass.


With regards a refund, you would need to have a word with live chat, explain the situation and see if there is anything they are able to do for you. To get to live chat, go to the following help page and click the Start Live Chat button.


NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.