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Anonymous User
Not applicable

phone call

just had a phone call saying my broadband will be going off in the next 4 hrs asks you to press 1 to order a new router i did not press anything as it did not say now tv just said this is your broad band provider did not seem right so just put phone down cant get hold of now tv cant find any phone to see if they phoned me it was recorded message  

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

It's seems to be a phone scam where there is also an Amazon scam also doing the rounds at the moment 😠.

 

https://community.nowtv.com/t5/Off-Topic-Chat/Spam-call/m-p/510645#M15391 

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4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

It's seems to be a phone scam where there is also an Amazon scam also doing the rounds at the moment 😠.

 

https://community.nowtv.com/t5/Off-Topic-Chat/Spam-call/m-p/510645#M15391 

Anonymous User
Not applicable

i think if you press 1 the call will cost you a fortune 

 

Anonymous User
Not applicable

I have today received a call with a recorded message saying that my Sky broadband and landline would be cut off today due to fraudulent activity.  I cut the call and have the number.  I contacted Sky to let them know, being a good citizen, and was told to speak to Now TV, my provider.  It seems it is impossible to contact Now.  I tried searching for contact details and also tried the live chat, which just had me going around in circles.  Ridiculous.  I have therefore been unable to report what is undoubtedly a hoax call to my telephone provider.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If you ever need to get in touch with the NowTV Broadband Team, then there is a number of ways to contact them by going into the My Account sub sections on here where a telephone number will be listed.

 

Here's another method by opening the link below and if you are signed in with your Broadband account details a telephone number should appear on the right hand side of the screen.

 

Alternatively if you prefer using their online live chat web service, then again open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.

 

https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup