paying my account

[Anonymous User]

My UK card has expired, Payment could not be taken. I'm trapped in France due to Covid.  I just need to pay one month's subscription by my French Credit card but am being refused. My daughter is trying to pay online from the UK with her UK card but is being rejected. The online webcahats are worse than useless. Want to pay but I'm being threatened with disconection.

[gavs82008]

@Anonymous User 
You need to call the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

Thanks for your reply but I'm with Now TV.

The broadband people were very unhelpful.

She said I should use the webchat. Absolutely useless

But thanks for your reply

[gavs82008]

@Anonymous User 

NOW provide both broadband and TV. So saying your with Now TV doesn’t mean much, just means your a customer with NOW.

Was it broadband or TV membership your trying to sort out?

[Anonymous User]

TV membership,..... the broadband people, who the only ones with a phone number are not interested

[gavs82008]

@Anonymous User 

For all things TV you have to use live chat, if you try to call the broadband team for TV they will just redirect you to live chat.

To get to live chat you need to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Either that you can send an email to customer support. Address in the below picture.