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Anonymous User
Not applicable

nowtv player

Hi My player suddenly stopped working over a week ago. I have uninstalled it and reinstalled it and it still doesn't work. The screen is black and nothing works. Can you advise on what the issue could be?

 

Thanks for your help.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

Personally I don't use my laptop to watch NOW on, so apart from this troubleshooting link all I can provide you is another link for Live chat. 

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

 

Live chat, just make sure to click "chat online"

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help

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7 REPLIES 7
Anonymous User
Not applicable

I have something similar started tonight -
I click a program
Now player opens

Then closes, with no error messages.

p.s. I've tried reinstalling the player -that didn't help.

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

Personally I don't use my laptop to watch NOW on, so apart from this troubleshooting link all I can provide you is another link for Live chat. 

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

 

Live chat, just make sure to click "chat online"

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Found a solution for my problem ...
I have a sound card for better quality sound than the mother board. The software to manage the sound-card must not be running when Now player is launched.

Closing the software (including in hidden icons) allows Now player to run.
I can then relaunch the sound software to manage things like head-phones vs speakers.



@Anonymous Userhave a look at other programs running on your PC, especially things that might have changed around the time Now player stopped working.  That's how I solved my issue.

 

 


OT: @gavs82008  For some reason chat online doesn't work for me (I use Firefox).

gavs82008
Legend 5
Legend 5

@Anonymous User 

Whenever I have used live chat I haven’t had an issue. 
That being said I use either Chrome or Safari.

 

Do you have an ad-blocker installed or preventing “pop ups”? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks for your help. Sorry for the delay in responding. Took a break from nowtv.

Anonymous User
Not applicable

strangely I can't get onto the chat.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried other browsers? 
As I know NOW can sometimes be picky with browsers. 

Do you have pop-ups blocked? Just exhausting all options

FYI that I do not work for NOW, just a NOW customer trying to help