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teresaP
Newbie

nowtv player

Hi My player suddenly stopped working over a week ago. I have uninstalled it and reinstalled it and it still doesn't work. The screen is black and nothing works. Can you advise on what the issue could be?

 

Thanks for your help.

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4 Replies
Painter
Advocate

Re: nowtv player

I have something similar started tonight -
I click a program
Now player opens

Then closes, with no error messages.

p.s. I've tried reinstalling the player -that didn't help.

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gavs82008
Legend 5
Legend 5

Re: nowtv player

@Painter @teresaP 

Personally I don't use my laptop to watch NOW on, so apart from this troubleshooting link all I can provide you is another link for Live chat. 

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

 

Live chat, just make sure to click "chat online"

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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Painter
Advocate

Re: nowtv player

Found a solution for my problem ...
I have a sound card for better quality sound than the mother board. The software to manage the sound-card must not be running when Now player is launched.

Closing the software (including in hidden icons) allows Now player to run.
I can then relaunch the sound software to manage things like head-phones vs speakers.



@teresaPhave a look at other programs running on your PC, especially things that might have changed around the time Now player stopped working.  That's how I solved my issue.

 

 


OT: @gavs82008  For some reason chat online doesn't work for me (I use Firefox).

gavs82008
Legend 5
Legend 5

Re: nowtv player

@Painter 

Whenever I have used live chat I haven’t had an issue. 
That being said I use either Chrome or Safari.

 

Do you have an ad-blocker installed or preventing “pop ups”? 

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