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Anonymous User
Not applicable

nowTV app on Samsung TV no longer working

Today 21 Feb 2021 my nowTV app stopped work on my Samsung smart TV. No other app has failed. And nowTV working perfectly on other devices. It's not a limited user issue. Reinstalling app makes no difference. What does it look like? Press button and the app ribbon disappears and the tv displays what was on the tv anyway. Same if i open from the app section. Would love to get sorted. Any thoughts. Grateful to the greatful.  

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Bit of a long shot, have you tried unplugging the television at the electrical mains for about 2 minutes to see if that resolves it ?

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3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Bit of a long shot, have you tried unplugging the television at the electrical mains for about 2 minutes to see if that resolves it ?

Anonymous User
Not applicable

Well well well. Unplugging for 2 minutes cracked. Thank you very much. JedSalt

gavs82008
Legend 5
Legend 5

@Anonymous User 

As a suggestion you could either try 

1. Unplug your router for a few minutes 

2. Set the TV back to factory settings

 

Option 2 is more extreme but is proven to squash random bugs and often makes Now TV work again.

FYI that I do not work for NOW, just a NOW customer trying to help