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Anonymous User
Not applicable

need help connecting to months free trail

created an account payed for 1 months cinema.cannot cannot get pass or play now tv on my pc.decpite doing every thing as told .im just supposed to play tv or films and it should connect straight away to watch .     help needed  waiting for respone.    [email removed]       david...

1 REPLY 1
RoyB
Legend

Hi @Anonymous User 

 

In order to help you, we need to know where and how the process fails, more specifically:-

 

What browser are you using, on which version of Windows?

 

Can you get NowTV in your browser?

 

Can you sign in to your account?

 

Can you see your Cinema Pass in My AccountPasses & vouchers, and if it is not there, add it there?

 

On trying to watch something, are you asked to download the player?

 

If so, can you do this?

 

At this point, the movie should play. If you get this far and it doesn’t, what happens instead?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.