27-11-2016 10:01
27-11-2016 10:41
Hi @Anonymous User I presume you are using the same user name and password to log in here as on your phone? when you log in on the box it is helpful to have show password selected as it helps to ensure you have typed it correctly. You might want to do a reset on the box first so it "forgets" your old details.
27-11-2016 10:41
@Anonymous User
Welcome to the forum.
Firstly double check the new password by logging into your My Account > Account Details page manually (ie don't let your browser auto-log you in) to make sure it works correctly.
http://account.nowtv.com/account-details
Then do a factory reset of your NOW TV box. You'll find the option under Settings > System > Advanced System Settings > Factory Reset (and then enter the code shown on screen to confirm). The box will then restart and you'll need to enter your wifi details and new NOW TV password.