Hi @Anonymous User
If you are using a NowTV box, then see if anything in this trouble shooting guide helps.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
I am assuming it's happening to all movies with your NowTV Cinema Pass ?
Do you have any other playback device to see if the same thing is happening with NowTV movies or is it just the NowTV box that the problem occurs ?
Here's the contact details in the link below should you need to get in touch with NowTV (live chat would be your best option).
https://help.nowtv.com/article/how-to-submit-a-complaint
