Hi @Anonymous User
Is it Broadband compensation and if so have a read of the FAQ on this link article about the credit or money owed.
https://help.nowtv.com/article/auto-compensation
When I get credit for a refund the credit will show on the top page of either My Membership and or My Bills and Payments.
It can take up to 30 days if it's Broadband related credit.
If there is no credit showing on the top of your My Bills and Payments page, click the most recent bill to expand the on screen information to see if any credit was used on the latest bill.
Other than that if it's been more than a month then get back in touch with NOW.
