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Resolved! Refund

Hi I got a email on 23rd Feb, saying that I am going to be REFUND £4.81 but I've still not RECEIVED it can you help? 

Stick fails to update

Have been using stick for years without issue.  It was unplugged for a week whilst I was away. Came back tonight and it just would not work, so did a factory reset.It connects ok to Wifi, advises it needs to update, completes update then indicates it...

Resolved! Connecting a new WiFi

Hello I have moved into a new property with a new WiFi code and when connecting my now tv box and typing in the password it won’t connect. it worked fine with my previous one. Thank you 

Fault

My remote is not responding at all, I can see the home screen and have changed to new batteries, the green light is flashing beside the battery compartment but just nothing is responding in the remote, any ideas how to fix this please?

Discovery plus app

With discovery plus being available (and free for 1 year) on sky q i am just wondering if the discovery plus app will ever be an option on now tv? I dont mind paying for the subscription but it would be nice if all options available to sky customers ...

Sky sports mobile month pass not working

I was given 5 months free worth of sky mobile month pass after buying a day sports pass but none of the 5 channels work. In my passes it's saying it's there but when I click on watch it doesn't let me.