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gaz110
Advocate

all devices deleted and still unable to watch

Hey

 

So looks like I may have deleted all the stored devices on my profile  and now unable to watch anything at all. It tells me that I have used all my device limit and have to wait till the following month. If the deleted devices were already stored on my profile then they should automatically be playing however in this case they are not. I am paying for something I am unable to watch 

can someone please help me or advice me what I can do. How can I reset this or how do I retrieve the deleted devices back? I am so confused

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schnapps
Legend 5
Legend 5

Re: all devices deleted and still unable to watch

Hi @gaz110 

 

NowTV grants you three device swaps per a calendar month.

 

If you have used up these three device swaps or under My Account > My Passes & Devices > Devices whilst logged on here you never was given the three device swaps then tomorrow after 8am jump over to NowTV live chat.

 

Use this link page below, where you can find the green chat button to click on.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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schnapps
Legend 5
Legend 5

Re: all devices deleted and still unable to watch

Hi @gaz110 

 

NowTV grants you three device swaps per a calendar month.

 

If you have used up these three device swaps or under My Account > My Passes & Devices > Devices whilst logged on here you never was given the three device swaps then tomorrow after 8am jump over to NowTV live chat.

 

Use this link page below, where you can find the green chat button to click on.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

View solution in original post

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