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Scholar

Worst customer service ever.

Has anyone else had an issue with live chat bumping you off the chat if they don't have the answer? Trying to ask a question and get an answer and they keep leaving the chat, then I cant get back on. This has been an issue for weeks now and I'm getting fed up. If I was allowed to and could afford it I would just go to sky. Now tv literally won't answer any questions and I dont know what to do.

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9 Replies
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Expert 3

Re: Worst customer service ever.

@MegMet try explaining the problem here in as much detail as possible and we'll see if we can help.

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Legend 5
Legend 5

Re: Worst customer service ever.

@MegMet 

if you don’t want to deal with live chat you can fill this form out

https://help.nowtv.com/complaints/tv

 

As @Saint1976  has said, we might be able to help out if you can put as much detail to what you are trying to get sorted. 

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Legend 5
Legend 5

Re: Worst customer service ever.

Are you definitely through to live chat and not the annoying bot.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Mentor

Re: Worst customer service ever.

The Nowtv Bot is useless, it just suggests an article if you don’t get the result you wanted. Hello, I’ve already read your articles before coming to help!

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Legend 5
Legend 5

Re: Worst customer service ever.

@Nicko82 

Use this link to get to Live chat (not the bot)

https://help.nowtv.com/complaints/tv

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Advocate

Re: Worst customer service ever.

that link just brings me to a complaints page - is there a separate link to live chat?

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Legend 5
Legend 5

Re: Worst customer service ever.

@Frances1960 

scroll down until you see this, then select chat online.

D5BC6A2C-DDFC-4601-9D3E-3AD994B4A14B.png

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Advocate

Re: Worst customer service ever.

thanks but I cannot find that page in order to scroll down 

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Legend 5
Legend 5

Re: Worst customer service ever.

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