Worst customer service ever.

[Anonymous User]

Has anyone else had an issue with live chat bumping you off the chat if they don't have the answer? Trying to ask a question and get an answer and they keep leaving the chat, then I cant get back on. This has been an issue for weeks now and I'm getting fed up. If I was allowed to and could afford it I would just go to sky. Now tv literally won't answer any questions and I dont know what to do.

[Anonymous User]

thanks but I cannot find that page in order to scroll down 

[gavs82008]

@Anonymous User 

Apologies you can try this link

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

Yep,  now you can't even chat to a real person, just some crap bot, if you want to leave you have to ring, thought offcom made it so you can leave easily, rubbish service and company 

[Anonymous User]

I was online to them this morning USELESS is the word they took money from my bank account even after I've cancelled the subscription 

[gavs82008]

@Anonymous User 

Did you get an email confirmation that it was cancelled?

[Anonymous User]

No I didn't and the only direct debit coming from the bank is for my sky QUALITY TV AND BROADBAND...