07-10-2019 9:43
Why have u been charged twi w
Solved! Go to Solution.
07-10-2019 9:59
I've been charged twice for the same pass in the space of 3 days??
07-10-2019 9:59
I've been charged twice for the same pass in the space of 3 days??
18-07-2020 11:33
help 11.99 and 3.99 please explain this amount every month
18-07-2020 23:02
@Anonymous User
£11.99 is Cinema. £3.99 is probably Kids, though it could be Hayu.
If these are the Passes you think you have, fine.
If not, get on to Live Chat, as per my posting above, and query things.
18-07-2020 11:34
help 11.99 and 3.99 please explain this amount every month
18-07-2020 12:54
I have been charged £11.99 and £8.99 in 2 days. (July 15th and July 16th)
18-07-2020 23:06
@Anonymous User
£11.99 is Cinema. £8.99 is Entertainment.
They are billed on consecutive days as NowTV only takes one payment per day, even if both Passes actually renew on the same day.
If these are the Passes you think you have, fine.
If not, get on to Live Chat, as per my posting above, and query things.
17-11-2019 12:07
I've been charged twice too and my query ignored
17-11-2019 13:51
Get on Live Chat, all of you individually, and ask what’s going on.
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>
16-11-2020 7:38
I have been charged twice for my broadband twice this month and I would like to know why