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gavs82008
Legend 5
Legend 5

Re: What's with the adverts?!

@Fwaffy 

All those prices stated are full price. 

 

Throughout my 7 years as a customer with NOW, I can count on one hand the number of times I have paid full price for ANY membership.

 

Right now until January I have

Boost £1 

Cinema £3.99

Entertainment £3.99

 

All from going to "cancel" as its the best way to get any form of discounts with NOW

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

Re: What's with the adverts?!

@Fwaffy said:-

 

OK, reel your neck in.

 

Charming!

 

Thing is, though, you are comparing the cost of the services in general.

 

But pick a specific thing you want to watch, 12 episodes say, available on Now included in the subscription, or from Prime Video at £1.99 an episode. Makes Now look like an absolute bargain.

Line 3. Overhead, without any fuss, the stars were going out…..
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Bobk
Scholar 2

Re: What's with the adverts?!

Been subscribing pretty much since it first started but the addition of ads are a step too far so I've voted with my feet and have cancelled despite being on an offer. There's no way they're getting more money for Boost!

 

My cash will now go to Discovery plus, all though I'm alright for the next year as I got 12 months for £30.

Discovery, like  other paid-for UK streaming services (excluding Now), don't have ads!!!

 

Jacky
Advocate

Re: What's with the adverts?!

I cancelled. They cost more than any other and then put adverts on . Luckily I am a Bt internet user and they have given me free Brit box. No adverts on itv channel 4 or 5 . 

it’s brilliant . Forget now tv . 

Sizheng
Advocate

Re: What's with the adverts?!

At £9.99 per month NOW TV is much poorer value than other services such as Netflix, 4+ or iplayer which have better content

The ads that have now appeared after a year or so of my occasionally using the service are torture to be subjected to - I cannot watch programmes with these repeating the same ad like chinese water torture.

Holding members ransom and demanding an additional £5 per month to stop such torture is insane practice.

 

Either the Ads stop or my membership stops - content is not worth £15 per month, it is deeply offensive to treat customers like this

gavs82008
Legend 5
Legend 5

Re: What's with the adverts?!

@Sizheng 

It’s not going to happen. This is the business model that Comcast are wanting to use for its U.K. services.

 

£9 a month is what I’m paying for boost, cinema and entertainment. Which is competitively priced against Disney and Netflix.

Considering both services don’t have live TV £9 a month I can’t really complain too much over. 

FYI that I do not work for NOW, just a NOW customer trying to help
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Sizheng
Advocate

Re: What's with the adverts?!

Yes it is clear that this is their plan.

I just think before I leave I should let them know how I feel.

If they don't care .... that is their decision on how to treat their customers and run their business.

 

This thread is years old ... but that does not mean that the subject is dead or finished

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Sizheng
Advocate

Re: What's with the adverts?!

Why mess about having to cancel, get an offer, be free of ads for a bit, have them come back, get  in to another argument and get a concession - why not just offer a good value service and build steadily and honestly - not rely on people not caring they are being made fools of.

gavs82008
Legend 5
Legend 5

Re: What's with the adverts?!

@Sizheng 

Understandable for wanting to leave the company know your feelings. However this is a customer to customer forum, so the only people that will see your dissatisfaction of the service is other customers.

 

You are best to send an email to customer support, using the address in the below picture.

44AAE3FA-5F6E-474C-B8BA-90B2533605B8.jpeg

Although you won’t get the reply you want.

 

If you are happy with the content, but not the price they might be able to provide some discounts.

FYI that I do not work for NOW, just a NOW customer trying to help
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UnamusedGamer
Observer

Re: What's with the adverts?!

If you’re using NOW tv on a Xbox (like I do) or PlayStation - here an example of what I do:

 

Say, I want to watch Law & Order: SVU and lookie here an advert - oh sorry, a promotional trailer - I simply go back to the main menu and press on the episode I want to watch.

 

Rinse and repeat until NOW ‘gets it’ and allows me to watch what I want. Same thing I do with YouTube.


If you want to watch the next episode and NOW pulls this stuff again, then repeat and rinse but this happens rarely.

 

Simply refuse to watch ads and go back & forth until you get to watch what you want.

 

My way of fighting back against dumb ads. Some might call me a troublemaker but meh, I don’t care.

 

Paying for Boost and still getting ‘promotional trailers’?! I wish I could say I’m shocked but it’s Sky after all. Right?

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