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gavs82008
Legend 5
Legend 5

Re: What's with the adverts?!

‎02-10-2021 9:17

@UnamusedGamer 

Promotional trailers is nothing new. 

Amazon Prime does it.

Paramount+ does it (which we will get when it launches next year). 

 

The massive difference between Prime and NOW/Paramount+ is that you can skip the promotional trailers.

 

If NOW introduced the skip button maybe for those paying for boost then it wouldn’t be too bad.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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LRJANOME
Newbie

Re: What's with the adverts?!

‎02-10-2021 10:15

On a similar subject, having had no success with the online chat, which is quite frankly horrendous and irritating, I have recently been given a free Entertainment week, but then automatically signed up for Boost at £5, without any consent from Now (SKY). To say I want a refund and an apology is an understatement.

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Joriginaloak
Advocate

Re: What's with the adverts?!

‎27-11-2021 16:22

These ads are very annoying and unacceptable! If they don’t stop I’ll be cancelling my subscription! I do not pay to watch advertisements! 

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gavs82008
Legend 5
Legend 5

Re: What's with the adverts?!

‎27-11-2021 16:25

@Joriginaloak 

It’s simple, if you don’t want adverts then you pay for boost.

 

Whilst I don’t agree with adverts, it’s what most of the services do in the US. Pay for a service and get adverts, pay premium and get no adverts.

 

https://help.nowtv.com/article/can-i-watch-without-ads

If it’s just promos for NOW content at the start then there is nothing that can be done.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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