Hi @Anonymous User
Any chance you have more than one account and looking in the wrong place ?
Have you tried re applying the voucher again on your account ?
Once you added the voucher you didn't cancel the pass by any chance ?
To be honest your best bet to get to the bottom of this is to contact live chat who should be able to look into your account in more detail on their computer screen.
To reach live chat, open the link below and click on the green arrow underneath How to Get in Touch to reveal the live chat button.
Should live chat not work for you try a different internet browser with it's ad blocking software disabled.
https://help.nowtv.com/gb/get-in-touch/now-tv-passes/vouchers-and-offers
