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4268 Champion 4
Champion 4

Re: VPN Blocked

@onkar_ I presume that you have a VPN and aren't able to watch. Assuming that you are in the UK see if you can set up guest WiFi that comes straight from your router. That way you can keep the VPN for other things. Then use the guest WiFi to watch Now. Please note this won't work if you are not in the UK.

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ItalyD
First Poster

Now tv and vpn

I've just purchased a NowTV pass using a vpn and now can't use it with the vpn. Doesn't seem quite right?

SeeMoreDigital Champion 5
Champion 5

Re: Now tv and vpn


@ItalyD wrote:

I've just purchased a NowTV pass using a vpn and now can't use it with the vpn. Doesn't seem quite right?


Hi @ItalyD,

 

The use of VPN's has never been supported by NOW TV. And neither has accessing its service from outside the UK.

 

For more information look here: Can I watch NOW TV abroad?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


4268 Champion 4
Champion 4

Re: Now tv and vpn

@ItalyD turn off the VPN when you want to watch turn it back on after.

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J2S2
Contributor 1

Re: Now tv and vpn


@SeeMoreDigital wrote:

The use of VPN's has never been supported by NOW TV. And neither has accessing its service from outside the UK.

For more information look here: Can I watch NOW TV abroad?

 


The help page you quoted only talks about non supporting viewing from abroad.

 

Where in the NOW TV documentation and/or T&Cs it's explicitely forbidden to use a VPN while in the UK???

Andy Legend 5
Legend 5

Re: Now tv and vpn

@J2S2 As far as I'm aware NOW TV have never said you can't use a VPN to access the service,as you mention as long as you are located in the UK you are fine. However NOW TV do have systems in place to try and detect when people are trying to circumvent geographic restrictions, and it's possible those systems will sometimes falsely flag someone using a VPN in the UK. In those situations it's likely NOW TV would just give you the solution of connecting without the VPN.

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J2S2
Contributor 1

Re: Now tv and vpn


@Andy wrote:

@J2S2 As far as I'm aware NOW TV have never said you can't use a VPN to access the service,as you mention as long as you are located in the UK you are fine. However NOW TV do have systems in place to try and detect when people are trying to circumvent geographic restrictions, and it's possible those systems will sometimes falsely flag someone using a VPN in the UK. In those situations it's likely NOW TV would just give you the solution of connecting without the VPN.


In the post above SeeMoreDigital said something very different: "The use of VPN's has never been supported by NOW TV. "

I was just trying to understand where that might be coming from.

 

As far as your explanation is concerned, I find it very clumsy... all modern devices phones/tablets and all have sophisticated location services: why, for example, should the iOS NowTv app rely on the IP geolocation that is so easily confused?

 

Asking customers to turn off VPNs is a very bad and unsecure policy... think about connecting from some public wifi service, why should I be forced to turn off my secure VPN to watch NowTv from the UK?

Moreover, if this is the NowTv position, shouldnt this be very clearly staed in the helpfiles and in the T&Cs... I found no mention of such a policy... all very clumsy...

Andy Legend 5
Legend 5

Re: Now tv and vpn

@J2S2 Yeah I appreciate where you're coming from, I'd imagine it's not cropped up on the forum much before as most people would use VPNs for sensitive traffic such as work-related or banking transactions rather than just for general streaming.

 

NOW TV don't reveal their actual method of establishing location so I'm not sure if it's purely IP based, and I can't speak for SMD but I imagine he meant support as in 'troubleshoot' rather than 'allow'.

 

Are you just asking in general or are you having particular problems trying to connect? If so I can tag a member of the NOW TV Team for you to see if there is any help they can give you as far as troubleshooting goes.

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J2S2
Contributor 1

Re: Now tv and vpn


@Andy wrote:

@J2S2 Yeah I appreciate where you're coming from, I'd imagine it's not cropped up on the forum much before as most people would use VPNs for sensitive traffic such as work-related or banking transactions rather than just for general streaming.

 

NOW TV don't reveal their actual method of establishing location so I'm not sure if it's purely IP based, and I can't speak for SMD but I imagine he meant support as in 'troubleshoot' rather than 'allow'.

 

Are you just asking in general or are you having particular problems trying to connect? If so I can tag a member of the NOW TV Team for you to see if there is any help they can give you as far as troubleshooting goes.


Not sure what you mean with troubleshoot... I'm in the UK, using the latest NowTv app on the latest iOS... without any VPN all good... if I switch on my ZenMate VPN while on public wifi then I get error messages from the app (something like not being able to connect to the stream). End of troubleshooting: conclusion... if I'm in the UK on a public wifi service I do not necessarily trust then I can't really watch NowTv... still it would be nice to have an official word from NowTv...

 

What's more to troubleshoot?

 

The issue with using the VPN only for sensitive traffic and not for streaming... well, do you know what your phone actually does in the background while you are watching a TV episode on NowTv? From a security point of view... you connect to a "dodgy" public wifi, then you start the VPN... end of story, no need to worry about what app you are using and what your phone might be doing in the background...

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Andy Legend 5
Legend 5

Re: Now tv and vpn

@Eddie-M @Nadine-K

 

Is there anything you can advise for the user above? Thanks!