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Using a free trial i cant access

I have just purchased a free trial for the entertainment package, however  I do not go live till the 16/09/19 and I have just realised  my phone isn't compatible with the app. I am now going to waste my free 7 day trial. Is there anyway this can be postponed?

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schnapps Legend 5
Legend 5

Re: Using a free trial i cant access

Hi @MsMahood0911 


Once you start a free trial you won't be able to freeze or postpone the trial once started.


Have you got another supported device from the list on the link below ?


Would also suggest cancelling the trial straight away if you don't wont the entertainment pass auto renewing each month.

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