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Anonymous User
Not applicable

Unable to sign in

Hello,

 

I have been unable to sign in / use any of my nowtv services now for over a month. I have tried deleting and reinstalling all apps. I have reset my password. 

 

I have created this new account as I can also not log in to the forums.

 

Please can someone fix this issue ASAP otherwise I will need to cancel the direct debit through my bank.

 

Thanks,

Kay

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, don't be shocked to not receive a reply from Now TV staff.

 

You have 2 options, Live chat or fill out a form and await a reply. Both can be found on the link below. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

7 REPLIES 7
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, don't be shocked to not receive a reply from Now TV staff.

 

You have 2 options, Live chat or fill out a form and await a reply. Both can be found on the link below. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

@gavs82008 

 

Hey Gavs

 

Live chat seems to be down at the moment.

 

 

UK Bob

gavs82008
Legend 5
Legend 5

@ukbobboy 

Mines worked and I am using Google Chrome........

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

@gavs82008 

 

Cheers Gavs

 

I'll give chrome a try.

 

 

UK Bob

ukbobboy
Legend

@gavs82008 

 

Naw Gavs

 

It's not working for me, I just getting those spinning four balls, which have been there since (I think) 1.00pm (maybe longer).

 

 

UK Bob

 

Anonymous User
Not applicable

Thanks guys!

 

Just managed to get through to someone on the live chat - have only ever been able to find the chatbot before now which is rubbish!

Anonymous User
Not applicable

For any one else experiencing this, if you have Privacy Badger settings, then if you disable this for the NOW TV website (all pages) then you should be able to login. Worked for me, any way.