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Anonymous User
Not applicable

Tried to join NOW

I tried to join NOW broadband and was told my line isn't active despite using it daily for calls and broadband.

The problem stems I think form the fact that I use SKY and calls go via VIOP not BT landline, hence showing not active. No one  at NOW is interested in sorting out how to go about this and allow me to join even on a12month contract. WHY?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Are you on a FTTC (fibre to the Cabinet) or FTTP (Fibre to the premise) connection with Sky?

 

If its the latter then NOW do not offer as all they can offer is FTTC. 

 

Give the broadband team a call to find out more. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

Call us 0330 041 2480

FYI that I do not work for NOW, just a NOW customer trying to help