Hi @Anonymous User the thing about this forum is whilst Now Staff are on it. The vast majority of people on here are users like ourselves. We know the frustations of using equipment in the real world. We also learn how to fix problems and help each other. Help can be impersonal and sometimes when you search for something it cannot be found. Knowing you are in contact with folk in the UK here is reasssuring. I also think it is reassuring to most people who come in here stressed to know that someone acknowledges their concern and tries to get them help. This may be as simple as helping them to find chat.
People will always post things that we disagree with or try their luck in certain instances. Posting a chat does not prove them to be in the right. I do think it is a shame that people don't realise they are posting on a public forum at times.
Of course not everyone is patient on here. Some don't like you posting the same question as another person or re posting same in different section. I think sometimes there is a danger of posts getting lost in a long thread and confusion as to who is being answered. I have seen people get upset with each other because they both thought the other was staff and thought the staff person was being unhelpful.
Of course from an entirely cynical point of view, having customers provide customer service they can keep costs down allowing them to keep the costs of passes down- especially when purchased as gift cards or as a bundle with a box. It certainly is the cheapest way to have Sky Movies, my average cost of that is less than £5 a month.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
