@caseyb1993 , you cheeky monkey. I don't torment you. Much
Oh, and I think I come on to see stressed people complaining and remind myself I would never hold down a job working for customer service 😄
@TheHound that's why this works well on the whole, real customers being helped by real customers. I find people often calm down when they know someone gives a stuff.
Thanks for starting up this thread, it's great for me to see what areas we need to improve of the forum.
I'm not sure we can stop people posting their live chats, but is something that I can look into.
The reason why there is no live chat option on the How to contact us article is because we want to promote self service, so giving the link at the bottom of that article would stop customers from viewing articles that may already have their answer. I do agree it is slightly confusing.
We are looking to update our help site and make it more mobile friendly so please keep an eye out.
Appreciate the feedback guys, keep it coming.