Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎12-10-2020 17:59

Technical issue with connecting device

My monthly sports pass and Now TV boost is not allowing me to add new devices. I only see one device connected but I'm allowed to watch on 3 screens. How can I reach a technician to talk to or live chat? The community answers does not help as I need an admin to look at it.

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎12-10-2020 19:05

@Anonymous User 
The below link will take you to live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎13-10-2020 11:02

In response to gavs82008's comment
Thank you for the link. But the page is unable to load and it says to try
again later.

Is there a customer support number that I can call for Now TV? In google, I
only get the help number for Now Broadband. I tried both of these
03303323050 and 03300412480.
0
Anonymous User
Not applicable

‎13-10-2020 15:25

In response to Anonymous User's comment

Mine is exactly the same. I have spent the past hour on the live chat which did not help at all. I basically just got told to check it with my internet company (which I already have and have paid to upgrade to a faster speed because of this problem. The internet also works fine with everything other device in the house?)

So then I got told that because I purchased my now tv sticks last year they cannot replace them! 

I think I'll be leaving! Good luck with you

0